Contact Directory
General
AccountManager@pjm.com
Designated Customer Account Managers' approval is required for account creation and/or updates via Authorization Form A or Authorization Form B. Additionally, Customer Account Managers are required to submit the eDART registration form or email their approval to this email address.
BTMG@pjm.com
To correspond on Behind the Meter Generation business rules as well as Behind the Meter Generation adjustment requests.
CashManagement@pjm.com
For questions related to invoice payments and receipts, invoice wire instructions and collateral accounts.
ContractsAdminstrator@pjm.com
To request Transmission Service Agreements.
Credit_hotline@pjm.com
For questions related to credit applications, credit policy, credit limits, unsecured credit, collateral amounts, etc.
custsvc@pjm.com
For general PJM support.
insidelines@pjm.com
For questions or feedback regarding PJM's site - insidelines.pjm.com.
membershipforms@pjm.com
To request specific membership forms for your company, to request an address change for a contact or company, or to ask questions specific to the PJM membership process or about becoming a PJM member.
pilots@pjm.com
For additional information on Alternative Technology Resource Pilots (resources that are developing or testing and are interested in learning more about PJM's Advanced Technology Pilot program).
PJMMeetingSupport@pjm.com
To report any IT or Network issues you may have during a stakeholder meeting so that a team of support professionals can log, track, and resolve a problem as quickly as possible by the appropriate personnel.
seca@pjm.com
For question related to the billing adjustments made to PJM/MISO Seams Elimination Cost Assignment charges/credits (SECA) resulting from a FERC Order (Docket No. ER05-6-118).
TechChangeForum@pjm.com
To provide feedback or ask questions regarding PJM’s tools and systems. For additional information and meeting materials please visit the Tech Change Forum page.
TrainingSupport@pjm.com
For general PJM training inquiries.
webfeedback@pjm.com
For reporting of website-related issues on pjm.com
Markets
CTS_Inquires@pjm.com
Coordinated transaction scheduling (CTS) is a feature that shares forward looking prices on interfaces from IT-SCED with PJM and neighbors. Giving market participants the ability to make bids on scheduled interchange in real-time. Distribution list will be used for all inquiries external/internal in regards to CTS.
DRHubSupport@pjm.com
To provide feedback or ask questions about the DR Hub (new tool replacing eLRS).
dsr_ops@pjm.com
As the primary communication channel for all Demand Response related questions.
DynamicTransferRequests@pjm.com
Used for all correspondence related to a current, future or prospective Dynamic Transfers entering or leaving the PJM footprint.
eMKTopcostcalculator@pjm.com
For questions on the eMKT Opportunity Cost Calculator that can be used to estimate opportunity costs adders for run-limited generators’ cost-based incremental energy offer. Further information on the eMKT Opportunity Cost Calculator can be found on the eMKT Opportunity Cost Calculator page.
esr@pjm.com
For questions, concerns and feedback on FERC Order 841 related to Electric Storage Resources.
ftrgroup@pjm.com
For all FTR related questions and requests.
mrkt_settlement_ops@pjm.com
For Market Settlements billing statement, MSRS, Power Meter and InSchedule issues and questions, requesting a new aggregate location, and data submittal associated with requesting Generation cost reimbursement per Manual 11, Attachment C.
Parameters.Exceptions@pjm.com
For questions about and requests for persistent or period Parameter Limited Schedule (PLS) exception(s).
Price_Formation@pjm.com
For questions related to the Proposed Enhancements to Energy Price Formation paper.
RegulationDesign@pjm.com
To send questions on the Regulation redesign effort in the post-Regulation Market Design Senior Task Force (RMDSTF) stakeholders process.
Reserves@pjm.com
To provide correspondence/inquiries on the Reserve must offer business rules, request physical/operational limitation consideration, and make general inquiries on Reserve markets and operations.
RPM_Hotline@pjm.com
For Reliability Pricing Model, Capacity Market, and eRPM related questions, forms and requests.
SRLimitations@pjm.com
For the communication process for consideration of a synchronized reserve participating resource with physical operational limitation. More details are in the "Modification to Synchronized Reserve Market to Better Reflect the Operating Characteristics of Participating Generating Units" process document.
Tier1SyncResConsideration@pjm.com For market participants to request an exception from the default zero Tier 1 Synchronized Reserve megawatt estimate in the prospective market clearing process. More details are in the "Communication Process for Conderation of Some Resources for Tier 1" process document.
unitspecificpls@pjm.com
For questions about and requests for Capacity Performance Unit Specific Parameter Limited Schedule (PLS) exception(s).
Operations
Blackstart@pjm.com
For Black Start Generation Owners testing correspondence.
coldweathergenprep@pjm.com
To correspond between a generation resource owner's designated representative and PJM regarding participation in the Cold Weather Generation Resource Operational Exercise as referenced in Manual M14D, Section 7.5.1.
dispsup@pjm.com
For Electric Emergency Incidence and Disturbance reporting (EOP-004-2) per Manual 13, Attachment J.
DMS_Officers@pjm.com
For communications with the Data Management Subcommittee or DMS - a group of stakeholder representatives appointed by the System Operations Subcommittee-Transmission (SOS-T) members. This is a closed group that coordinates confidential Energy Management System modeling information among Transmission Owners and between Transmission Owner-PJM EMS systems. This coordination involves real time telemetry, breaker/nodal equipment topology and its parameters, and addresses impacts to the PJM and Transmission Owner state estimator and security analysis solutions.
DynamicLineRatingsTm@pjm.com
Supports PJM’s response to the recent FERC Notice of Proposed Rulemaking (NOPR) on implementing dynamic line ratings, and to coordinate communications regarding Dynamic Line Ratings implementation projects in the PJM footprint.
edarthelp@pjm.com
For issues with the eDART application (e.g. user can't submit something, field validation causing issues with submittal).
emergencybid@pjm.com
To submit a completed Emergency Bid Form.
EnergyOfferVerification@pjm.com
For submitting requests, and communicating information needed, for verification of cost offers greater than $1,000.
EPAdmin@pjm.com
For issues with the Emergency Procedures application (e.g. user profile setup issues, questions/concerns with Message Types/Definitions, PAH Guidance Tab, etc.).
frequencyresponse@pjm.com
For technical support; primary form of contact for any questions about the governor survey content or questions about the mechanics of the survey in eDART.
gadssupport@pjm.com
For GADS support.
GenOutageSupport@pjm.com
For questions or assistance with eDART Generation tickets.
Intradaycostupdatesupport@pjm.com
For questions related to Gas Unit Commitment Coordination or GUCC - intraday cost schedule update production implementation and support.
oasisadmin@pjm.com
For questions regarding the OASIS tool and business rules.
outage@pjm.com
To notify PJM of any significant system changes that could affect ICCP data link communications or the data exchange with PJM, according to PJM Manual 01, Attachment C: Notification of Member Company Energy Management System Outages affecting ICCP Data Links. Notification should be provided at least 24 hours in advance of the planned change.
PJMSynchrophasorSupport@pjm.com
To report the outage of any data communication equipment connecting a facility to the PJM synchrophasor system according to PJM Manual 01, Section 3.3.2 – Synchrophasor Data Exchange; PJM Manual 14D, Section 4.3.4 Data Exchange and Management Requirements.
ReactiveTesting@pjm.com
For correspondence on PJM Generator and Synchronous Condenser Reactive Capability Testing per Attachment E of Manual 14D.
RealPowerTesting@pjm.com
Used to submit verification of Real Power capabilities to PJM as the Transmission Planner as per NERC Standard MOD-025-2. Refer to PJM Compliance Bulletin CB023.
RegulationTesting@pjm.com
For correspondence regarding Regulation Qualification Test and Retesting per Manual 12, Section 4.5.
RestorationDrill@pjm.com
To submit system restoration forms (Manual 36, Attachment B) during system restoration drills. This email address is only monitored during system restoration drills.
RTGenData@pjm.com
For Real Time Generator Data Confidentiality requests per Manual 14D, Generator Data Confidentiality Procedures.
voltageschedules@pjm.com
To copy PJM on voltage schedules assigned by Transmission Owners. Refer to PJM Manual M-03, Section 3.11, Generator Voltage Schedules.
VoltageScheduleExemption@pjm.com
To submit requests to PJM for exempting a generator from following a voltage schedule. Refer to PJM Manual M-03, Section 3.11, Generator Voltage Schedules.
WinterResourcePreparationDiscussion@pjm.com
For members to request a meeting with PJM staff to ensure they are ready for the upcoming season.
Planning
generatordeactivation@pjm.com
To initiate a deactivation/retirement request.
MOD-032@pjm.com
For questions related to NERC Standard MOD-032.
NERC.Planning.Coordinator@pjm.com
For all inquiries to the Planning Coordinator (PJM) for all NERC Standards.
NERC.Transmission.Planner@pjm.com
For all inquiries to the Transmission Planner (PJM) for all NERC Standards.
ProposalWindow-PreQual@pjm.com
To contact the RTEP Proposal Window Team with questions and pre-qualification packages for pre-qualification for designated entity status for transmission projects.
QueuePoint-Admin@pjm.com
For inquiries regarding Interconnection Queue Requests submitted using the Queue Point application.
Planning Community
For:
- General Regional Transmission Expansion Plan (RTEP) related inquiry or requests.
- In addition to participation in the Transmission Expansion Advisory Committee and Subregional RTEP Committee meetings, stakeholders can also provide written comments on the development of the RTEP to this email address.
- For questions that pertain to RTEP Proposal Windows.
SystemPlanning.Admin@pjm.com
For interconnection queue requests and data associated with those interconnection queue requests.
TransitionalCIRRequests@pjm.com
To request and send information regarding Transitional CIRs for the Reliability Pricing Model (RPM).